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Help and Frequently Asked Questions

Or things you need or may want to know.

Please Note: If you cancel after having been an active member of this website and request a refund through CCBill, or your credit card, your IP address and credit card will be permanently banned from accessing this website. You also risk having your credit card banned from using CCBill's services if FRAUD and/or THEFT of product can be shown by the administrator of this website. Fraudulent use of this websites content can be tracked via your IP address and traced back to you via your credit card given at sign-up, any and all cases will be reported to CCBill's  fraud department.  Membership terms specifically state that NO refunds for any reasons will be allowed and this policy is in full force when you joined this website.

1. How can I join?
You can join by using your credit card, your checking account or by phone billing.

2. Can I join if I don't have a credit card?
Yes you can. You can join by using your checking account or you can join by phone.

3. What name or company will I be billed by? What will appear on my bank statement ?
Your membership will be discreetly billed by "CCBill"

4. How will the charge appear on my telephone bill?
Your membership will be discreetly billed as "CCBill".

5. Some or most of the live feeds don't seem to be working for me?
There are numerous reasons why the live videos may not be working. Please make sure you are using either Netscape 3.0 and 4.0, Microsoft Internet Explorer 4.0 and 5.0, AOL 3.0 and 4.0 bit Version for Windows 95/98. If you are using one of the browsers listed above and still having problems, then you need to update your plug-in or video codec. 
Currently, our video feeds run best using Quicktime, and Windows media player.

6. Do I need any special software to view the images?
No, viewing the images should work fine with IE, Netscape, AOL & WebTV browsers.

7. What can I do if I'm having problems viewing the Mpegs? 
We suggest to upgrade to the most recent version of your movie player. You should install Real Video Player and Windows Media Player.

8. Where can I find the correct plug-in?
There is no one standard for streaming video over the Internet. Sometimes your browser will tell you that you do not have the correct plug-in to view the video. Here is a list where you can downlaod the most common types of video plug-ins.
Windows Media Player
Real Video Player

9. Why was my credit card rejected?
There are a number of reasons beyond our control that may keep us from accepting a credit card. For instance, the card could be "blocked" if it was ever involved in a billing dispute with an Internet merchant or website. This is done to protect the cardholder and merchant in the future. Unfortunately, there is nothing that we can do to make a rejected card work again.

10. My username and password do not work!
There are a number of reasons that your password may not be working.

You need to enter your username and password in the same exact case sequence as you did when you signed up because our system is case sensitive. Make sure you are using capital and lowercase letters when necessary. This problem accounts for 90% of access difficulties. 

We processed your account and found you didn't include enough valid information. 
Your credit card was declined because of a lack of credit or because we do not have the address where you receive your credit card statement. 

Perhaps your credit card has expired and you need to provide us with a new expiration date. We inform all of our members of this unless we do not have a valid e-mail address or they do not want any e-mail sent.

Your credit card was declined the last time we ran it. 

You cancelled your account and forgot it.

Your account was cancelled by us for unauthorized use of a credit card or similar reasons.

You moved and didn't notify us. Therefore your credit card was declined because your address could not be verified.

11. How do I cancel my membership?
Click here to cancel your membership! and follow instructions.

12. How do I know my membership was canceled?
When you use our automated cancel page, the system will send a confirmation to the e-mail address that you provided when you joined.

13. Do I need to cancel my membership if I joined by phone billing/web 900?
You are only billed by web 900 whenever you call the number. There is no need to cancel your subscription if you joined this way as your access to the members area will cease at the end of the period you purchased.

14. My question was not answered can I e-mail it to you?
Yes, please include your username and subscription number with your question and email us by clicking here.

One word about updates :

Usually we have weekly updates,  HOWEVER.......   We take pride in making our own stuff, realise that that takes time, money and dedication. Ropedgirls is not a copy from all the other sites out there and will provide you with our own original content. Sometimes, if we did not get the chance to get out and shoot ourselves we will licence pictures from other producers, but be assured that lot of  the site contents is our own exclusive stuff. If you don't like this policy, well, don't join or cancel your account.

Some things you need to know :

All files are copyrighted by Ropedgirls, they may NOT be used on other websites unless written permission is issued to you. Even when a picture is published in a newsgroup, this does not mean that it is public domain.
If you want pictures or clips for your website, talk to us, we are always ready to make somekind of a deal.

Don't know if you noticed, but this basically a NO Bullshit site, this what we are, this is what we do, clear instructions and notices of what you will get for your hard earned money. we would like to keep it that way.

Note that your subscription pays for the servers, bandwidth, and sometimes we even pay the girls something. We aren't a big company, just  a group of friends, dedicated people doing what they like and provide you with the material we shoot on our own adventures and homemade games.

Questions, Remarks ? Contact us at our customerservice.



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